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Terms & Conditions & Cookies Policy

1. Identification of the service provider

These general conditions govern the sales concluded between the customer and the following service provider:

  • Granaline, OUKACHA Fouzia, Business Manager

  • Address: Rue de la Chaudronnerie 11A, 4340 Awans, Belgium.

  • VAT: BE0739 812 268

  • Such. : +32 (0)4 272 06 69

  • Email: info@granaline.be

2. Fields of application of the general conditions

These general conditions of sale govern any purchase of products made on the online sales site: www.granaline-bionutrition.com. They can be printed (printable version) or downloaded (download) by the customer.

The offers for sale made on this site are intended solely for adults (over the age of 18) who place an order from Belgium or elsewhere. The buyer declares to be of legal age, to have read these general conditions before placing an order and to have accepted them without reservation when he activates the button by which he places his order.

The conditions of sale apply to customers and deliveries in the following countries: Belgium, Luxembourg, the Netherlands, France, Italy, Malta, etc. For all other countries, please send us an e-mail to info@granaline.be, with the data necessary for the order (customer details, products and place of delivery), we will inform you precisely of the price (possibly excluding taxes , and always excluding customs duties, which will be payable by the customer if necessary) and transport costs to the warehouse closest to the desired place of delivery of the selected forwarding agent. If agreed, we will agree on a method of payment. It is up to the buyer to find out from the local authorities of the country of residence of any restrictions on the importation of the products he plans to order.

The fact that the customer places an order on the granaline-bionutrition.com site implies their unreserved acceptance of these general conditions of sale, to the exclusion of all other general conditions.

The service provider reserves the right to modify its general conditions at any time. The applicable general conditions of sale are those in force on the date of the order.

Any question on this site or these general conditions of sale can be addressed to Granaline Bio-NutriLAB SRL, Rue de la Chaudronnerie 11A, 4340 Awans, Belgium. | Such. : +32/ 4 269 76 63 | Email: info@granaline.be

The possible nullity of a contractual clause will not result in the nullity of the other general conditions of sale which will remain applicable.

3. Orders and validation of the contract

The order is made by completing in a clear, complete and exact manner, according to the steps described, the mandatory fields of the online order form. The contract concluded is archived by the service provider and is not accessible by the customer:

The placing of the order and the formation of the contract occur according to the following steps:

  • 1. the buyer registers on the site and presses the “Payment” button;

  • 2. the buyer chooses the quantity and the products he orders and specifies his name, address, e-mail and bank details to be debited for the value of the products purchased;

  • 3. the buyer confirms his agreement to the general conditions of the site and to the order by pressing the “buy” button;

  • 4. the service provider validates the transaction and debits the buyer for the price of his purchases;

  • 5. the buyer immediately receives confirmation of his purchase by e-mail;

The service provider undertakes to honor orders received on the website only within the limits of available stocks.

In the event of temporary or permanent unavailability of the product, the service provider undertakes to inform the customer within 48 hours and to offer him either a new deadline, or an equivalent article, or to cancel his order and the reimbursement of the sums already paid.

4. Prices

The prices indicated for each of the products marketed on the granaline-bionutrition.com site are indicated in EUROS. They are inclusive of all taxes (TTC). Delivery costs are extra, within a maximum period of 20 days from the effective payment.

We reserve the right to modify our prices at any time, but we undertake to apply the current price list which was communicated to you at the time of your order.

5. Payment

Payment is made exclusively by credit card on the secure GRANALINE site (by credit card or Paypal). As soon as the order has been accepted and has become payable, the buyer's bank account will be debited.

If the buyer's account cannot be debited (for example for insufficient funds, reaching the credit limit, incorrect account number), the service provider reserves the right either to request the execution of the sale in claiming payment again, or to cancel (solve) the order by simple email sent to the buyer.

The price is due immediately upon order. Goods will only be dispatched or delivered once the price has been received.

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6. Delivery time

Unless otherwise specified, delivery is made to the address indicated when ordering. The delivery is carried out by the services of a transport company of our choice.

In case of absence, you will be contacted by the transport company in order to represent themselves with the goods a second time. The goods are returned upon non-receipt of this second pass within 5 days.

  • 1. For information only, shipping times are 48 hours to 2 weeks. Unless otherwise specified when ordering, the maximum delivery time is 35 days from the date of receipt of payment.

  • 2. Delivery costs are borne by the customer.

  • 3. Except in the case of occasional promotional operations.

  • 4. The risks are transferred to the customer upon delivery of the goods to the customer. If the goods arrive damaged, the customer has the possibility of refusing it or formulating reservations, confirmed by mail within 48 hours with the carrier.

7. Delivery

It will be carried out by transport companies upon receipt and validation of the corresponding payment.

Delivery is made throughout Belgium; and in the rest of Europe on consultation. It will be carried out at the address indicated by the customer, who undertakes to receive the product ordered.

It will be carried out within the indicative deadlines agreed with the customer, which cannot in principle exceed a maximum period of 20 days after receipt of the authorizations from the payment centres.

In any case, the delivery time cannot exceed 30 days from the day following the transmission of the order.

8. Retention of title

The transfer of ownership of the products to the benefit of the purchaser will only be made after full payment of the price by the latter, regardless of the date of delivery of the products. Notwithstanding, the customer becomes responsible for the products upon delivery.

9. Products

All the products offered on the granaline-bionutrition.com site to its customers are in principle available from the service provider. However, some products may only be available seasonally and are available depending on the harvest.

In the event of proven non-availability of the product ordered, or in the event of non-acceptance by the customer of the delivery time imposed by this non-availability, the service provider will offer a replacement product to his customer, who will retain all latitude for the accept or refuse it.

10. Right of return

The right of withdrawal is not applicable.

However, in the event of a shipping error by the service provider, the customer has the right to make a complaint within 7 calendar days from the day after the day of delivery of the goods.

Any dispute must be sent in writing to: OUKACHA Fouzia

Postal address: Rue de la Chaudronnerie 11A, 4340 Awans, Belgium

Email address: info@granaline.be

The returned product must imperatively be in its original packaging, intact, accompanied by all possible accessories. The customer will be reimbursed, no later than thirty days from the date of exercise, the amount of the sum he has paid for the purchase of the products on the bank account linked to the card used for payment.

In this case, the goods must be returned to us within the same period.

For goods that can be returned by post, the postmark will prevail. For larger packages, the date of your return request is valid. We ask you to contact via info@granaline.be who will tell you the delivery methods.

Goods which do not reach us in this condition, which are incomplete, damaged or damaged, which have been used or soiled will not be reimbursed and will remain available to the buyer, who will be responsible for picking them up at our headquarters.

The costs will be distributed as follows:

Delivery error, description error, material damaged upon receipt: The service provider reimburses the price of the goods, any shipping costs invoiced and bears the return costs.

Reimbursement will be made within a maximum period of 30 days from receipt of the return, at the service provider's convenience, either by transfer to a bank account or by credit to the bank account of the card used.

Upon receipt of the goods, the customer acknowledges having received the package or packages in good condition.

11. Warranties

The customer has a period of 7 clear days from receipt of the product to notify the service provider of any non-compliance with the product ordered. Subject to availability, the service provider will replace the product in question with the one initially ordered and will deliver it under the conditions and delivery times requested by the customer.

In any case, the customer benefits from the legal guarantee of eviction and hidden defects.

In the event of non-compliance by the service provider with the delivery time and conditions requested by the customer when placing the order and confirmed by the service provider, the latter will establish a credit note or reimburse the customer for the overpayment for this delivery.

12. Responsibilities

The service provider cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from improper use of the products marketed.

The liability of the service provider will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products.

13. Limitations of liability related to the website ofGRANALINE

The service provider reserves the right to modify or limit the scope and functionality of its website or to close its site. The service provider will make every effort to ensure its internet service without disruption, but cannot guarantee that its site will operate without interruption or disruption given the need to carry out maintenance or development activities on its site or due to other factors or by third parties.

The service provider therefore assumes no responsibility in the event of interruption or disruption of the service offered, in the event of loss of data or the spread of viruses.

14. Intellectual rights

The service provider remains the owner of all their intellectual rights (copyright, trademark rights, designs, models, etc.) relating to their services or products or relating to the content of this website and including information, photos, videos, etc. Any reproduction, publication, transmission to third parties or any other use of the intellectual property of "Granaline» is prohibited without the prior written authorization of the service provider.

15. Data Protection

All data communicated by the customer is processed by the service provider whose contact details are indicated at the beginning of these general conditions. The service provider's representative is his business manager.

The purpose of the data processing is the execution of the agreement concluded with the customer, the administration of the customers, the promotion of the products and services of the seller, the establishment of personalized information and direct marketing campaigns, in including by means of e-mail, by the service provider and the companies involved in the execution of the sales contract.

The customer has the right to access and rectify data concerning him and may, at any time, oppose, on request and free of charge, the processing of personal data concerning him, envisaged for direct marketing purposes. .

It is also recalled that minors do not have the capacity to contract.

Once you have become our company's customers, we will be able to send you our commercial offers by any means, including e-mail, as soon as they seem likely to be of interest to you. If you do not wish to receive our offers, please let us know by email at info@granaline.be or by post to the attention of Madame OUKACHA Fouzia, Rue de la Chaudronnerie 11A, 4340 Awans, Belgium.

16. Applicable law - Competent jurisdiction

We undertake to respond by name to all complaints within a maximum period of 10 days from the day of receipt and to seek amicable solutions.

This contract is subject to Belgian law. Any dispute as to the validity, interpretation or execution of this contract will be the exclusive jurisdiction of the courts and tribunals of Liège, Belgium. The application of the UN convention is excluded.

If one of the clauses of these general conditions should be declared null or inapplicable, the other clauses remain fully valid or applicable.

Cookies Policy

This privacy policy sets out how this website (hereinafter "Granaline") uses and protects the information that you communicate to us by using this site.Granaline  is committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Granaline may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. What we collect

We may collect the following information:

  • Last name First Name

  • Contact information, including email address

  • Demographic information such as zip code, preferences and interests

  • Other information relevant to customer surveys and/or offers

2. What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Use of this information to improve our products and services.

  • Periodically sending promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone or mail. We may use this information to customize the website according to your interests.

3. Protection of personal data

Personal data related to customer accounts onwww.granaline-bionutrition.beare kept on secure servers and are not transmitted to any third party. Navigation on our site is completely secure, which constitutes a barrier against the interception of your data by third parties.

Unlike many websites, we refuse and we will always refuse to sell or rent our customer files to anyone. The data you entrust to us is only used by our customer service, for order processing and commercial management.

The data controller onwww.granaline-bionutrition.beis the BIO-NutriLAB company, whose complete contact details you will find above, in theTerms of Sales. 
Online payments by credit card made on our site are secure. We do not store any payment card number.

In order to offer you a relevant and quality browsing experience, as well as for audience measurement purposes,www.granaline-bionutrition.beis required to use cookies.

4. Security

We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences.

We use traffic cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you wish. This may prevent you from taking full advantage of the website.

6. Links to other websites

Our website may contain links to other interesting websites. However, once you have used these links to leave our site, you should be aware that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

7. Control of your personal information

You can choose to restrict the collection or use of your personal information as follows:

  • Whenever you are asked to complete a form on the website, look for the box you can click to indicate that you do not want the information used by anyone for direct marketing purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our contact information.

We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be required. If you would like a copy of the information we hold about you, please email us a request using our heading "Contact us".

If you believe the information we hold about you is incorrect or incomplete, please write or email us as soon as possible, using the form above. We will promptly correct any information found to be incorrect.

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